Log out and can't get back in

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Has anyone else had the problem of logging out of the game and go to log back in and it won't let you because it doesn't recognize your players name yet when you submit the e form you have to fill out, it emails you with your player name at the top and when and still tells you it doesn't recognize your players name. In the end you give up and start a new account, having to give up your coins, badges and team if you were the owner. Frustrating all around

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