Fake players

[Fake players]

Hello Paul,

 

Thanks for reaching out over this issue.  This is something we are currently working to resolve. 

If you have request or want to provide more information on this matte please send an email to help@won.com

[Slot app suggestions.]

Thanks for the feedback

[My U-Spin HandPay Win. Can someone please take it down?]

This was fixed and it now shows the correct amount. 

Thanks for Posting

[Invite to Your Casino]

Tee would love to try the water jets

[Top gammer badge]

The Top Gamer badge can be earned if you are within the Top 50 gamers in the app.  If you fall below that level then you must earn the badge again

[Jackpot]

keep playing - you could hit one at anytime

[Can't get my bomb squad badge]

we will look into why your badges are not being attached to your account

[Glitch]

Thank You for the feedback - we will look into all issues

 

[Glitch]

Thanks for the feedback - we will add it to the list of fixes

[Sent coin not recieved]

Sure - what is your friends Display Name?

[Beta vs non beta play]

Beta Testing will be going on for up to three weeks.  Tournaments are only available to Beta Testers

Drew and Anil - if you are on Android you can scroll to the bottom of the app listing in the Google Play App Store and request to become a beta tester

[Beta chat and messaging]

Thanks for the feedback.  We are aware of this issue and working on a fix.

Beta bugs may take some time to fix and we thank you for your patience.

Cheers,

The Big Jackpot

[Lost Credits]

Hello Herbert,

WOW That is a lot of Spins to save up.  We are sorry that the app crashed as it is going through some updates.  Were you able to take a screen shot of this?

Thanks for letting us know as we have not encountered someone trying to collect so many spins at one time.

Let us know when you re-download the app and we can help replace some of your lost coins

 

Thanks,

The Big Jackpot

 

[Lost Credits]

What was the exact issue - when you were spinning the Free Coin Spin Wheel you received points that did not get added to your total coin amount?

or was it that you lost all of your coins in the game?

[Can’t Login into the Raja slot app]

There should be no need to create a new account for The Big Jackpot App.

You must make sure that the Display is entered the exact way it is displayed on the forum including capitalization.

If you would like we can reset your password so you can login